Terms and conditions

From AlzinaLiving SL (lessor)

General rental agreement, terms and conditions.


Rental Object

According to the tenants confirmed booking contract.


  1. Definition: The total contract amount = Rent + deposit + cost house cleaning.
  2. 20% of the total contract amount must be paid within 7 days of booking.
  3. Remaining 80% of total contract amount must be paid no later than 45 days before rental period start date.
  4. IF booking is made within 45 days before start of rental period, 100% of the total contract amount shall be paid in ONE (1) payment asap.
  5. Deposit: 500 EUR. Deposit is meant to cover possible damages in the rented object caused by the tenant. The tenant will receive the deposit asap after the inspection of the object after the stay.


All payments payable to the lessor`s account in Banco Santander:

IBAN ES16 0049 0289 79 2610092398


Country: Spain

Recipient: AlzinaLiving SL, Carrer de Can Anglada 9, Palma Mallorca, Spain.

Booking is not confirmed until the first amount is paid.



By cancellation the lessor has the right to retain the amount paid under the time-limits as mentioned above. Deposit paid will be refunded.

The cancellation must be received in writing by mail to info@alzinaliving.com

If the landlord does not receive written notice within the time limits, the % of the total contract amount paid under the time limits minus deposit will be retained.



The lessor is not responsible for any client’s negligent acts, omissions or defaults of any kind. The same applies to damages, loss, theft, expenses or other inconvenience caused to people, assets or property during stay. We therefore advise you to establish your own sufficient travel insurance on behalf of yourself, your group and your personal belongings in good advance of your stay.


The tenant agrees to keep the property and all fixtures, furniture, equipment and other contents in or on the property in the same condition as at the commencement of rental. Damage to any of these items during the rental period must be reported to the landlord (within 48 hours) by mail or telephone. The tenant is expected to repair or replace the damages before the lease expires if it is possible, if not, the deposit will be used.

Other fixtures and supplies

The villa is equipped with crockery, cutlery, kitchenware, bed linens and towels for normal use. You will also find sufficient supplies, like toilet paper and cleaning equipment for everyday household to get your stay started. If you run out of supplies during the rental period, the tenant is responsible for buying in re-supplies for daily use.

Electricity and water

Electricity and water costs are included in the rent. Guests should not leave AC units on when you are away from the property / their respective rooms. If AC units are switched on in common areas, one should not leave doors / windows open.


The villa shall be handed over by the tenant in a clean and representative condition. This means that trash is emptied and thrown in garbage containers, the kitchen`s surfaces are cleaned, and that washing is completed – dishwasher should be emptied. A more extensive washing and cleaning will be conducted by professional cleaners after checkout. (Cost final cleaning)

If you require extra cleaning during your stay you can deal directly with the landlord / host.

Smoking and pets

It is illegal to smoke indoors in rooms or common areas. Smoking is allowed outside on terraces and other outdoor common areas, here you will find ashtrays.

Pets are not allowed.


Check in / Check-Out

Check-in is normally after noon at 16:00 (4:00 p.m.)

Checkout is normally before 11:00 (11:00 a.m)

We will be accommodating with early check-in and late check-out as far as possible. Arrange this well in advance with our booking department.


Technical installations

The tenant cannot make claims against the landlord/lessor if short and unforeseen interruptions or technical problems occur on installations such as; Air-condition, dishwasher, washer, dryer, refrigerator / freezer, television or other technical / electrical items in the villa. Tenants are responsible to inform the landlord as soon as possible so that repair or replacement can be performed. Same goes for plumbing problems. We strive to have such problems solved within 24 hours

Noise, noise levels, music etc.

Music and loud noise should be kept to a minimum after midnight (24:00). Repeated complaints from neighbours and neighbourhoods gives the landlord grounds to terminate the tenancy. Remember and respect that there are many residents in the area.

3.rd party viewing during the lease period

We ask for understanding from our tenants, that with at least 6 hours’ notice, the house can be shown to prospective new customers for a short view (no more than 10-15 min). If this absolutely does not fit in with the tenants’ plans for the day we will pay attention to it. The landlord/lessor will notify the tenant as soon as possible if such a view is requested.

Adaptations for children

We will be able to provide a cot and high chair if desired. Give notice about this when you book.

Remotes and keys:

We will give you a remote control and a master key to open the gate and doors. Keys are to be returned at check-out.

Ironing board and iron

You will find ironing board and iron in the laundry room.


Please do not use the white towels at the beach / pool – they are for indoor use.

We will provide guests with their own beach towels.


Is available in the villa. The password is written in the guest book.


Our guests can freely use the property`s fireplace (s) if the property is equipped with this. Ignition briquettes are available.

Drinking water

Tap water is drinkable, but we recommend bottled water. We recommend our guests to only use tap water for cooking and personal hygiene.


Other services

The guest can order/book additional services – enquire about this when you book. The rental object can then be equipped with basic equipment, like water, soft drinks, beer, wine and so on. The lessor has a trust based concept where guests writes down their own consumption in a log and pay at the end of the stay. Prices are based on retail prices with a moderate addition for procurement and transport.

By agreement, the landlord can provide additional procurement and delivery of food and drinks, preparation of meals and organizing activities. Contact booking department for such additional requests.


Booking of property will be deemed as an acceptance of these terms.


Enjoy your stay at Alzina Living!