From AlzinaLiving SL (lessor)
General rental agreement, terms and conditions for Alzina Living houses.
NOTE: If you have rented a 3rd. party property facilitated by Alzina Living you will have received a separate terms & cond. directly upon booking.
According to the tenants confirmed booking contract.
NB!: Use your order confirmation number as reference with ALL payments.
All payments payable to the lessor`s account in Banca March:
Booking is not confirmed until the first amount (20%) is paid.
NB!: Use your order confirmation number as reference with ALL payments.
The cancellation must be received in writing by mail to email@example.com with your reference/booking number and “CANCELLATION” in the subject field or by filling out the following cancellation form. If not the cancellation notice is not valid.
If there is a cancellation by the guest, the lessor has the right to retain the amounts paid or due according to the “due” time-limits as mentioned above in paragraph “payment,” NON-refundable amounts: 25% after 7 days of booking date, 100% 45 days before check-in date.
If the lessor does not receive written notice within the time limits: 7 days (25%), 45 days before check-in (75%), the contract amount due must be paid.
The Agència tributaria – Illes Balears, (The Tax agency of the Balearic Islands); have decided to impose higher levels of ECO-tax (in some respects mentioned as “Tourist-tax”), from the high season of 2018. The ECO-tax is meant to be paid directly by visiting tourists and collected by the accommodation provider for the sole purpose of redistribution back to the Govern Illes Balears
The first and most important purpose is the protection, preservation and recovery of the environment. This means, for example, improving protected natural parks and strengthening the conservation of natural ecosystems and native fauna and flora.
For further information regarding the ECO-tax scheme please visit the following weblink:
The following rates applies for guests of Alzina Living, and the sum corresponding to the composition of your group is to be paid to the Alzina Living location team before checking out of the villa.
High season: from May 1 to October 31
Low season: from November 1 to April 30
Note: children under 16 years of age do not pay taxes.
The lessor is not responsible for any client’s negligent acts, omissions or defaults of any kind. The same applies to damages, loss, theft, expenses or other inconvenience caused to people, assets or property during stay. We therefore advise you to establish your own sufficient travel insurance on behalf of yourself, your group and your personal belongings in good advance of your stay.
The tenant agrees to keep the property and all fixtures, furniture, equipment and other contents in or on the property in the same condition as at the commencement of rental. Damage to any of these items during the rental period must be reported to the landlord (within 48 hours) by mail or telephone. The tenant is expected to repair or replace the damages before the lease expires if it is possible, if not, the deposit will be used.
The villa is equipped with crockery, cutlery, kitchenware, bed linens and towels for normal use. You will also find sufficient supplies, like toilet paper and cleaning equipment for everyday household to get your stay started. If you run out of supplies during the rental period, the tenant is responsible for buying in re-supplies for daily use.
Electricity and water costs are included in the rent. Guests should not leave AC units on when you are away from the property / their respective rooms. If AC units are switched on in common areas, one should not leave doors / windows open.
All Alzina Livings villas are equipped with one or more pools. Some of the pools can also be heated – they are not by default heated and they can neither be operated by the guests to such extent that one can abruptly choose to heat the pool. Heating of the pools, that have this trait available, is due to seasonal variations in guest requirements in some instances subject to an extra cost. Be sure to contact the location manager in due time if you wish to experience a heated pool during your stay.
The villa shall be handed over by the tenant in a clean and representative condition. This means that trash is emptied and thrown in garbage containers, the kitchen`s surfaces are cleaned, and that washing is completed – dishwasher should be emptied.
It is illegal to smoke indoors in rooms or common areas. Smoking is allowed outside on terraces and other outdoor common areas, here you will find ashtrays.
Pets are not allowed.
Check-in is normally after noon at 16:00 (4:00 p.m.)
Checkout is normally before 11:00 (11:00 a.m)
We will try to be accommodating with early check-in and late check-out as far as possible, but due to the need for changes to our cleaning scheme an extra cost of 150 EUR may apply. Arrange this well in advance with our location manager.
The tenant cannot make claims against the landlord/lessor if short and unforeseen interruptions or technical problems occur on installations such as; Air-condition, dishwasher, washer, dryer, refrigerator / freezer, television or other technical / electrical items in the villa. Tenants are responsible to inform the landlord as soon as possible so that repair or replacement can be performed. Same goes for plumbing problems. We strive to have such problems solved within 24 hours
Possible grounds for termination of tenancy and right to inspect the property by the landlord. Noise, noise levels, music etc. Tenants responsibility for NON-paying guests.
Note: Son Espanyolet is primarily a residential neighbourhood and the local rules are to be respected.
Music and noise should be kept to a minimum from 23:00. Substantiated and/or repeated and verified complaints from neighbours and neighbourhood, regardless time of day, gives the landlord grounds to consider termination of the tenancy, and may do so without further notice. Remember and respect that there are many residents in the area.
The tenant cannot have overnight guests without notifying the Alzina Living location team. This due the security regulations imposed on all accomodation providers to keep record of all guests staying at their facilities. Additional guests during stay must pay the applicable rate for their duration of the stay.
The Tenant is not allowed to have planned or sudden gatherings (shorter stays than 24 hours), day or night time in the property with non-paying guests without notifying the Alzina Living location team. Especially groups of additional non-paying guests and mix of paying tenants and not complying with noise level regulations will make grounds for eviction of the non-paying guests without further notice and termination of tenancy.
Violation of any of these formentioned terms will make grounds for possible termination of the tenancy without further notice. In such case the tenant must leave the property as soon as practically possible.
NB. Any fines & indirect cost of sanctions imposed on Alzina Living from the authorities, due to the tenants negligence of the above mentioned rules and terms, will fully be charged the tenant.
NB. The lessor – and by appointment The Alzina Living Location Team, and other security personell autorized by the lessor, is by capacity to follow up the forementioned rules and terms, free to enter the the property at any time. At the same time they are at liberty to employ the possible sanctions mentioned under this main point and the subsequent paragraphs.
We ask for understanding from our tenants, that with at least 6 hours’ notice, the house can be shown to prospective new customers for a short view (no more than 10-15 min). If this absolutely does not fit in with the tenants’ plans for the day we will pay attention to it. The landlord/lessor will notify the tenant as soon as possible if such a view is requested.
We will be able to provide a cot and high chair if desired. Give notice about this when you book.
We will give you a remote control and a master key to open the gate and doors. Keys are to be returned at check-out.
You will find ironing board and iron in the laundry room.
Please do not use the white towels at the beach / pool – they are for indoor use.
We will provide guests with their own beach towels.
Is available in the villa. The password is written in the guest book.
Our guests can freely use the property`s fireplace (s) if the property is equipped with this. Ignition briquettes are available.
Tap water is drinkable, but we recommend bottled water. We recommend our guests to only use tap water for cooking and personal hygiene.
Changes to Terms & conditions and Disclaimer points
Booking of property will be deemed as an acceptance of these terms.
NON-compliance with these Terms & conditions mentioned above gives Alzina Living grounds to terminate the booking before or during the commencement of the stay without financial compensation to the guest.
Enjoy your stay at Alzina Living!